Frequently Asked Questions
NÜNÜ PUPS Help Center
Frequently Asked Questions
Quick, clear answers about products, sizing, orders, shipping, returns, and support.
Products & Sizing
What does NÜNÜ PUPS sell?+
NÜNÜ PUPS offers thoughtfully selected pet apparel, toys, accessories, and everyday essentials for dogs and cats.
How do I choose the right size for pet apparel?+
Measure your pet’s neck, chest, and back length, then compare those measurements with the size guide on the product page. If your pet is between sizes, use the product-specific fit notes or contact us before ordering.
Will product colors look exactly the same in person?+
We aim to show colors accurately, but screens and lighting can create small differences. Product photos and color names should be used together when selecting a variant.
Ordering & Payment
How do I place an order?+
Choose the product options, select a quantity, and add the item to your cart. Review your cart, enter your delivery details, and complete payment through Shopify’s secure checkout.
Which payment methods can I use?+
Available payment methods are displayed at checkout and can vary by device, location, and order. Select any payment option shown as available during checkout.
Will I receive an order confirmation?+
Yes. After a successful checkout, an order confirmation is sent to the email address or phone number provided with the order.
Shipping & Tracking
When will my order arrive?+
Processing and delivery estimates can vary by product and destination. Available shipping information and charges are shown during checkout. Tracking details are sent when they become available.
How can I track my order?+
Use the tracking link in your shipping confirmation. If the link has not updated yet, allow the carrier time to scan the parcel before checking again.
Can I change or cancel an order?+
Contact us as soon as possible with your order number. We will try to help, but changes or cancellations cannot be guaranteed after processing has started.
Returns & Support
What is your return policy?+
Return eligibility depends on the item and its condition. Review our Refund Policy before sending anything back, then contact us with your order number for return instructions.
What should I do if an item arrives damaged or incorrect?+
Contact us promptly with your order number and clear photos of the item and packaging. This helps us review the issue and provide the appropriate next step.
How should I care for pet apparel and accessories?+
Always follow the care instructions shown on the product page or label. For washable items, gentle cleaning and air drying can help preserve shape and details when those methods are permitted.
How can I contact NÜNÜ PUPS?+
Use our Contact Us page and include your order number when asking about an existing purchase. We will use the information provided to help with your request.
Still need help?
Tell us what you need and include your order number if your question is about an existing purchase.