Terms of service

Last updated: October 11, 2026

1. Overview and Business Information

This website and online store are operated by ALEGRIA EDEN COMPANY／葛里亞公司, a partnership registered in Hong Kong. NÜNÜ PUPS is the store name used for this pet lifestyle retail business.

Business Registration No.: 41456442
Business address: Room 2202, 22/F, Tower 1, Causeway Bay Plaza, 489 Hennessy Road, Causeway Bay, Hong Kong
Email: nunupups@outlook.com

In these Terms, “we”, “us” and “our” refer to ALEGRIA EDEN COMPANY, and “Services” refers to this website, online store and related products, content and customer services. The store is hosted by Shopify, but purchases are made directly from us, not from Shopify.

2. Acceptance of Terms

By accessing the Services or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy and Refund Policy. If you do not agree, do not use the Services. You must be legally capable of entering into a binding contract in your jurisdiction.

3. Product Information

We aim to describe products accurately. Images, colours and appearance may vary according to lighting, screen settings and production batches. Measurements may have reasonable manufacturing tolerances. Unless expressly stated otherwise, products are sourced from third-party manufacturers or suppliers, and product information is based on information supplied by them.

Always review the product page and physical label before use. NÜNÜ PUPS does not provide veterinary, medical or nutritional advice. Contact a qualified veterinarian regarding health conditions, allergies or special dietary needs.

4. Prices, Currency and Taxes

Prices and available currencies are shown on the store. Unless expressly stated otherwise, prices exclude shipping charges, import duties, VAT, GST and customs or clearance fees. These charges may be calculated at checkout or imposed by the destination authority and are the customer’s responsibility.

5. Orders and Contract Formation

Submitting an order is an offer to purchase. An automated acknowledgement does not by itself mean that we have accepted the order. A contract is formed when we confirm acceptance or dispatch the order. We may decline or cancel an order where an item is unavailable, payment cannot be authorised, information appears inaccurate or fraudulent, or a material pricing or listing error occurred. If payment has already been collected for a cancelled order, it will be refunded to the original payment method.

Please check product options, quantities and delivery details before submitting an order. Contact us promptly if a change is required; changes or cancellation cannot be guaranteed once processing has begun.

6. Payment

Payments are processed through the payment methods displayed at checkout. You confirm that you are authorised to use the selected payment method and that the billing information supplied is accurate. Payment providers may apply their own terms and security checks.

7. Shipping and Delivery

Order processing normally takes 7–14 business days, excluding weekends and Hong Kong public holidays. Carrier transit time begins only after dispatch and varies by destination. All delivery dates are estimates rather than guarantees. Please review our Shipping Policy for destinations, tracking, customs and delay information.

8. Returns and Refunds

Returns and refunds are governed by our Refund Policy. Contact us before sending any item back so that we can provide instructions and the correct return address. Do not send returns to our registered business address unless expressly instructed.

9. Pet Safety and Responsible Use

No toy or pet product is indestructible or suitable for every animal. Select products appropriate to your pet’s size, age, behaviour and health. Supervise use where appropriate, inspect products regularly, and discontinue use if an item becomes damaged or presents a risk. Follow all manufacturer instructions, warnings, ingredient information and storage requirements.

10. Food, Grooming, Electrical and Wellness Products

Check ingredients, allergens, expiry dates, directions and storage information on physical packaging before use. Grooming products should be patch-tested when appropriate. Electrical products must be used only with compatible voltage, plugs, accessories and local safety requirements. Wellness-related products are for general use and do not replace professional diagnosis or treatment.

11. Intellectual Property

Website content owned by or licensed to us—including text, graphics, branding, photographs and layout—is protected by applicable intellectual-property laws. You may use the website for personal, non-commercial shopping only. You may not reproduce, distribute, modify or commercially exploit protected content without the rights holder’s permission.

12. Reviews and Feedback

If you submit a review or other content, you confirm that it is accurate, lawful, based on genuine experience and does not infringe another person’s rights. You grant us a non-exclusive, worldwide, royalty-free licence to display and use that content for operating and promoting the store. We may moderate content where reasonably necessary.

13. Prohibited Uses

You must not use the Services unlawfully; interfere with their security or operation; introduce malicious code; impersonate another person; submit fraudulent information; infringe intellectual-property or privacy rights; or collect information about other users without authority.

14. Third-Party Services and Links

The Services may use or link to Shopify, payment providers, carriers, social networks and other third parties. Their services are governed by their own terms and privacy notices. Displaying a third-party name or payment logo does not mean that the third party certifies or endorses our products.

15. Availability and Website Errors

We may update prices, specifications, stock and content, or discontinue products, where reasonably necessary. We may correct errors and will contact affected customers where a correction materially changes an accepted order.

16. Disclaimer and Liability

Nothing in these Terms excludes or limits a right, remedy or liability that cannot lawfully be excluded. Subject to that qualification, we are not responsible for indirect or consequential loss that was not reasonably foreseeable when the contract was formed, or for delay caused by events outside our reasonable control.

17. Indemnity

To the extent permitted by law, you are responsible for loss caused by your unlawful use of the Services, infringement of another person’s rights, or material breach of these Terms.

18. Privacy

Our collection and use of personal information are described in our Privacy Policy. Shopify and other service providers may process information necessary to host the store, process payments, prevent fraud and fulfil orders.

19. Governing Law

These Terms and disputes arising from the Services or a purchase are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong have jurisdiction, subject to any mandatory consumer rights or jurisdictional protections applicable to you.

20. Changes and Contact

We may update these Terms for legal, operational or service reasons. The updated version and effective date will be posted here. Changes do not retroactively alter an order already accepted unless required by law or agreed with you.

Questions about these Terms may be sent to nunupups@outlook.com or to our business address stated above.